Support Center » Knowledgebase » The movies I am trying to watch don't play properly.
 The movies I am trying to watch don't play properly.
Solution

To play the videos you should first download them to your hard drive. Some sites do not support "streaming" or viewing straight from the media player.

Some members used to be able to watch the movies from our site directly through their Media Player until a recent large update by Microsoft. Since this update, those that could stream have lost the ability to do so and now have to download the same as all other members.

To downlaod movies right click on the link, choose "Save Target As" and then save the file to your hard drive.

Once it has downloaded you can open the file directly from the folder you saved it.

To play files ending in AVI, you should use the DivX Player and open the file from within that. You can download the player from DivX.com.

To play WMV files you need to ensure you have Version 9 of Windows Media Player. You can download that from Microsoft.com.

For Mac users having problems viewing WMVs, we recommend using Flip4Mac's WMV Player. The WMV Player is an industry first product offering that allows you to play Windows Media directly in your QuickTime Player.

The MPG files should play in most players.

If you are having other problems with your movie player, the links below could help:



Article Details
Article ID: 173
Created On: 30 Oct 2006 09:10 PM

 This answer was helpful  This answer was not helpful

 Back
 Search
Enter some keywords in the box below to get instant help.
 Article Options
 Home |  Submit a Ticket |  Knowledgebase
Language:

Help Desk Software By Kayako SupportSuite v3.30.02